SaaS · DeskPilot

AI automation that cut support load by 60%

We built a custom AI support assistant for a B2B SaaS, deflecting routine tickets and freeing the team for complex cases.

-60%
Support tickets
<30s
First response
+18
NPS points
The challenge

DeskPilot's support team was drowning in repetitive tickets, response times were slipping, and customer satisfaction was falling.

Our approach

  • 1

    Trained an AI assistant on their documentation and historical tickets.

  • 2

    Integrated it into their app and help desk with human-in-the-loop escalation.

  • 3

    Built analytics to track deflection, accuracy and satisfaction.

  • 4

    Continuously refined responses based on real conversations.

The outcome

The assistant now resolves 60% of tickets instantly and accurately, response times dropped to seconds, and NPS rose 18 points.

“It's like we hired a tireless senior support rep that works 24/7 and never has a bad day.”
Daniel Carter — Head of CX, DeskPilot

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